Run every call with clarity and control
Handle high volumes of inbound and outbound calls, track agent performance, and give supervisors real-time visibility – all from one cloud platform.
When calls fall through the cracks, customers notice
Missed & abandoned calls
No routing means long waits, dropped calls and frustrated customers.
No visibility
Supervisors can’t see who’s on call, queue health or performance.
Disconnected context
Agents lack customer history, so every call starts from zero.
A contact center your team can actually run
UniTech routes every call to the right agent, records and reports on each one, and connects to your CRM so context follows the customer.
Everything a modern contact center needs
Inbound & outbound
Intelligent routing, click-to-dial and campaign calling in one place.
IVR menus
Guide callers to the right team automatically, 24/7.
Call recording
Capture calls for quality, training and compliance.
Real-time monitoring
Live queues, agent status and the ability to whisper or barge.
CRM integration
Screen-pop customer history and log every call automatically.
Reporting & analytics
Track performance, SLAs and trends with clear dashboards.
Purpose-built for support and sales
Support teams
Answer faster, resolve on first contact, and keep customers informed with full history at hand.
Sales teams
Run outbound campaigns, reduce missed calls, and measure what turns calls into conversions.
Better conversations, measurable results
Shorter waits
Smart routing cuts queue times and abandoned calls.
Higher CX
Context-rich calls improve first-contact resolution.
More conversions
Outbound tools and tracking lift sales productivity.
Accountability
Recording and reporting make quality measurable.
How it works
Consultation
We map your call flows, teams and targets.
Setup
We configure routing, IVR, recording and CRM links.
Training
Agents and supervisors get hands-on onboarding.
Support
Local support keeps you running as you scale.
See UniTech call center software on your workflow
Tell us about your team and call volumes. We’ll scope the right setup and show you how it runs.