Bring call data into the tools your teams already use, so every conversation has context and nothing falls through the cracks.
When calling connects to your CRM and helpdesk, agents see who’s calling and why, calls log themselves, and managers get a complete picture across systems.
Customer history appears the moment the phone rings.
Calls and outcomes record without manual entry.
See call activity alongside your business metrics.
Workflows flow between systems automatically.
Sync contacts, log calls and screen-pop customer records.
Tie calls to tickets for a single support conversation.
Feed call activity into your pipeline and outreach tools.
Extend into WhatsApp and messaging where supported.
Voicemail-to-email and email-based notifications.
Export call data into your analytics and BI tools.
Specific tools are confirmed during scoping. Tell us what you use and we’ll advise what’s supported.
An inbound call opens or updates a ticket with the recording and notes attached.
Reps click-to-dial a lead in the CRM; the call and outcome log automatically.
A missed call triggers a callback task and a message to the right team.
If it’s not off-the-shelf, we build it. Our API-ready platform lets us connect UniTech to your custom systems and processes.
Connect bespoke internal systems.
Trigger actions across your tools.
Governed access to your data.
Local team to build and maintain.
Book a free consultation and we’ll map calling to your existing tools.